C&R Group: Leading the Future of Share Registry Services in East Africa

C&R Group has established itself as the leading share registrar in Kenya, with a growing presence in Uganda. Since its inception in 1986 as the in-house share registry department of one of Kenya’s largest banks, the firm has built its reputation on expertise, innovation, and operational excellence. While decades of experience provide a strong foundation, C&R Group’s success is driven by a clear vision: to be the premier share registrar in East Africa, delivering transformative products and services while ensuring sustainable growth for its clients, industry, and stakeholders.

Commitment to Excellence

C&R Group’s approach is rooted in a deep understanding of investor needs, strong industry relationships, and cutting-edge technology to deliver market-driven solutions. The firm’s history of pioneering process innovations has led to industry-wide best practices, setting new standards in data processing integrity, accountability, and zero-variance accuracy.

This dedication to excellence is underpinned by five guiding principles, collectively known as the BRAVE values:

• Bold – The firm fosters creativity, pushing boundaries to achieve ambitious objectives.
• Responsive – It maintains a sharp focus on client needs, acting swiftly and efficiently.
• Alert – Diligence and integrity are at the core of all operations.
• Visionary – C&R Group embraces change, pioneering innovative solutions that redefine industry norms.
• Excellence – A relentless commitment to quality ensures continuous improvement and market leadership.

Driving Innovation Through Technology

Innovation lies at the heart of C&R Group’s strategy, with technology serving as the key enabler of efficiency and enhanced customer experience. The firm has introduced a robust digital platform supporting various applications, including an online IPO and Bond Processing system, as well as a Virtual AGM system. These solutions have increased accessibility and streamlined processes for stakeholders involved in capital markets activities.

“The company also continues to prioritise customer interactivity, leveraging a centralised CRM system that provides multiple touchpoints for shareholders, regulators, and stakeholders.”

In 2024, C&R Group’s digital processing system played a crucial role in handling a complex delisting project involving two competing offers. By hosting and presenting both offers on a single platform, the firm enabled shareholders to make informed decisions quickly and efficiently. As offers evolved, real-time updates ensured seamless dissemination of new information without disrupting project timelines, reinforcing the firm’s commitment to operational efficiency.

The company also continues to prioritise customer interactivity, leveraging a centralised CRM system that provides multiple touchpoints for shareholders, regulators, and stakeholders. This digital ecosystem facilitates continuous engagement and enhances accessibility, ensuring an optimal user experience.

Redefining Regulatory Reporting

C&R Group has also transformed regulatory reporting through an interactive digital reporting platform designed for both clients and regulators. The portal offers enhanced access to industry data, allowing users to set parameters for deeper analysis and improved decision-making. By reimagining how regulatory information is presented and consumed, the firm has strengthened transparency and efficiency within the financial ecosystem.

Data Analytics and Thought Leadership

Beyond technology, C&R Group places a strong emphasis on data analytics and thought leadership. The firm conducts industry research to identify trends and insights that inform both regulatory discussions and strategic client decisions. A recent study on the impact of Virtual AGMs highlighted a significant increase in investor participation, particularly among previously underrepresented investor classes. These findings have played a key role in shaping industry-wide conversations on digital services and shareholder engagement.

With a commitment to predictive modelling, C&R Group continues to enhance its ability to deliver data-driven insights that support long-term strategic planning.

Empowering Talent and Fostering Innovation

The firm recognises that its greatest asset is its people. A collaborative corporate culture ensures that knowledge-sharing and innovation remain at the forefront of operations. Cross-functional teams work together to develop creative solutions, fostering an environment where employees are empowered to take ownership of projects and contribute to transformative change.

C&R Group actively invests in training and professional development, cultivating a workforce that embodies its BRAVE principles. This commitment to employee growth translates into a high-performing team capable of delivering industry-leading services.

Shaping the Future of Share Registry Services

As the capital markets landscape in East Africa continues to evolve, C&R Group remains committed to redefining share registry services. By combining technological advancements, data-driven insights, and a forward-thinking approach, the firm is well-positioned to drive progress and create value for its clients.

With a steadfast commitment to excellence, innovation, and sustainable growth, C&R Group is shaping the future of share registry services—setting new benchmarks for the industry while ensuring long-term success for stakeholders across the region.