EasyJet: Best Customer Satisfaction Budget Travel UK 2016

For a no-frills low-cost carrier, EasyJet offers travellers a surprising level of comfort. Contrary to some of its competitors, the airline maintains a courteous attitude towards its customers and refrains from assaulting travellers with a never-ending stream of public service announcements aimed at extracting a few more pennies from the weary. In fact, EasyJet now has a well-earned reputation for low-impact travel, offering passengers a few extra frills at reasonable prices.

The company, established in 1995 and now serving over 700 routes in 32 countries, has accomplished what marketing experts previously considered impossible: a budget airline with a touch of class. Based at Luton Airport, EasyJet operates a modern fleet of over 200 aircraft – mostly Airbus A319 from 24 bases scattered across Europe. Its largest hub is London’s Gatwick Airport.

EasyJet now is Europe’s second largest airline, carrying more than 70 million passengers over the twelve-month period up to January 2016. So far this year, passenger numbers are up some 6% over 2015 with a load factor of an impressive 91.6%. The company is unique in never having posted a loss in its 21-year-long history. Since 2010, profits have more than quadrupled to well over £540m at the close of last year.

Members of the CFI.co judging panel have first-hand experience of EasyJet and must congratulate the airline on both its operational efficiency and competitive pricing. The judges wholeheartedly endorse EasyJet’s win of the 2016 Best Customer Satisfaction Budget Travel UK Award.


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