MauBank: Best Digital Experience in Banking Mauritius 2023

Deputy CEO: Issa Soormally

MauBank was established in 2016, and from there started its journey to an ambitious and far-reaching digitalisation programme. This has resulted in satisfying operating and cost efficiencies, but the overriding concern has always been customer satisfaction and improved experiences for those served by MauBank. The board dipped its feet in the water first, switching to board meetings by tablet. It was important to maximise staff understanding and buy-in before the digital offers were placed in front of customers, and the transition was highly successful. Paperless account openings and statements, and automated loan processing were soon to be introduced. The trailblazing WithMe app came to life in 2018. Another convenience is online lending via MyLease. The solid commitment to harness financial technology to improve the client banking experience and back office operations has been profound and is working very well. The bank was recognised by our award body last year for its digital transformation progress, and customers agree. “WithMe, for example, has received glowing reports for being easy to use, having great features and a responsive interface. It has been further developed to provide the trending instant – and NFC – payment features, and continues to outperform competition when it comes to functionality” states Issa Soormally, Deputy Chief Executive of MauBank. Significantly, users note that the app is improving over time. The judging panel points out that MauBank is often the first to introduce digital innovations in Mauritius, works hard to maintain and improve customer service standards, and uses tech wisely to push the business forward. The 2023 award Best Digital Experience in Banking (Mauritius) goes to MauBank.