Chase: Most Innovative Retail Banking Services US 2021


US consumer and commercial bank Chase serves half of America’s households. It is a subsidiary of JPMorgan Chase, a global financial services provider with $2.6tn in assets and operations. Chase offers a comprehensive suite of services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. The bank hopes to expand its market penetration still further with incentives, including a $225 signing bonus for new customers who set up a direct deposit or meet specified balance averages. Clients can access their accounts through the secure digital platform or via the thousands of physical Chase branches and ATMs. They can choose between credit cards with cashback incentives or rewards for hotels, airlines and entertainment. The bank encourages its clients to build their savings, and provides digital tools to advance financial awareness. It offers certificates of deposit with competitive interest rates. Chase also helps people to realise their home dreams with the “DreaMaker” mortgage, which allows for down payments as low as three percent of the purchase price, a $2,500 grant to help with closing costs, and a $500 bonus for completing a homeowner’s educational course. Clients can also seek a mortgage or home equity line-of-credit to pay off debts or make renovations. The judging panel announces Chase as winner of the 2021 award for Most Innovative Retail Banking Services (US).