Dubai Electricity and Water Authority (DEWA): Best Energy Demand Strategy GCC 2017

The daily task of delivering a dependable supply electrical power to the end-consumer may, at first glance, may seem none too exciting, though its execution and maintenance is far from a simple job. As it happens, the Ease of Doing Business Report 2018 the World Bank ranked the UAE, represented by Dubai Electricity and Water Authority (DEWA) in the first place worldwide in getting electricity category – nowhere on earth getting electricity to a property is easier and faster than in the emirate.

This feat can be fully ascribed to the operational excellence of DEWA which is widely recognised – and admired – as the world’s most efficient utility company. Business customers requiring oodles of power can obtain a 150KW power hook-up in under ten days. Moreover, the application process entails just two steps. DEWA effectively helps Dubai attain the bright future the emirate aims for.

Highest efficiencies do not appears out of thin air. DEWA invests considerable resources to find novel ways to up the corporate ante. The utility regularly organises creativity labs, workshops, and seminars to encourage out-of-the-box thinking. At these events, frank exchanges of ideas and experiences help the company’s workers and management come up with ways to further improve service levels, remove bottlenecks, and increase competitiveness.

DEWA’s Customer Minutes Lost (CML) is also a global benchmark.  DEWA is a model in efficiency with customers losing just 2.68 minutes per year– another world record. Thanks to the company’s state-of-the-art hardware, transmission and distribution losses remain limited to just 3.3% – about half the rate considered normal elsewhere in the world.

The judging panel has monitored DEWA for a number of years and remains convinced that the Dubai utility represents the gold standard of the industry. The judges agree that DEWA is the clear winner of the 2017 Best Energy Demand Strategy GCC Award.

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