XM: Best Customer Support Global 2022


XM is a big online broker that favours fairness and real human interaction. The company is well-established, boasting 13 years’ experience in an industry where online brokers tend to come and go. XM encourages users to sign up for a demo account, where they can trade with a virtual balance of $100,000. XM sees its users as people, never just numbers on a spreadsheet. It invests considerable resources in the development of human potential. XM employees receive three to six months of training, while XM users can peruse an extensive collection of educational materials, video tutorials and market insights. It opens forex and CFD (contract for difference) trading for more than five million clients from 190 countries. The XM dealing desk in Cyprus runs from late Sunday until late Friday night, giving traders access to the full cycle of forex markets opening and closing every workday worldwide. The XM support team is available around the clock via email or live chat. Support services are localised to the country, and users can set XM’s website to display in 25 languages. The company regularly schedules face-to-face meetings with clients and partners in 120 cities worldwide. The CFI.co judging panel has followed XM’s progress for several years, first noting the company’s efforts to educate, train and increase knowledge-sharing in the trading community. The panel points to XM’s consistently positive user reviews and high client retention rates as final justification for reaffirming the win for Best Customer Support (Global 2022).