Scottish Friendly: Best Mutual Insurer UK 2022

Scottish Friendly pulls from a 160-year history to deliver value for members, colleagues and the community at large. The group helps members plan for the future with an affordable selection of life, savings and investment products, including adult and junior ISAs under the Scottish Friendly brand as well as working with a number of partners to manufactur life and critical illness products. The Glasgow-based group manages more than £5.3bn for over 750,000 members. Scottish Friendly believes that exceptional customer care starts with a focus on staff wellbeing. The past couple of years have been taxing for everyone, and Scottish Friendly has introduced numerous measures to ensure staff feel supported and engaged — leaving them in the best possible position to look after members. Collaborative working groups and yoga classes helped keep the team centred and connected. Scottish Friendly has continued to achieve strong sales, with a solvency ratio considerably higher than the regulatory requirement. The agile reaction times and stability of the group has allowed to weather the storm of the last couple of years — however, it warns members that the year ahead will be difficult, with inflation expected to rise beyond six percent by this summer as well as rising costs across the board. Consistent marketing campaigns ensure members stay informed and prepared for what’s to come. Scottish Friendly pledged a £10 donation for each new ISA account opened during the month of December — resulting in a £23,500 donation to support vulnerable families and children. This campaign forms part of the group’s ongoing community support programmes. The CFI.co jury presents repeat winner Scottish Friendly with the 2022 Best Mutual Insurer (UK) award.