Co-op Legal Services: Best Estate Administration And Probate Services Provider UK 2019


The experience of bereavement is always difficult and businesses providing services to those recently bereaved need to ensure their teams are empathetic and compassionate. The Co-op has a strong heritage looking after bereaved families and Co-op Legal Services helps families to achieve the closure they need as swiftly as possible with their high-tech, hands-on team. Co-op Legal Services sends representatives to the homes of families who have lost a loved one to assist them with all the necessary paperwork to begin the probate process and estate administration. Documents are scanned at the client’s home and synchronised to the company software system to get administration under way immediately. Each client’s case is assessed using intelligence in the software and assigned the ideal team member for the individual case.

Co-op Legal Services has combined face-to-face services, underpinned by technology in the field and in-house, on an end-to-end case management platform, to provide a unique high quality service. The Co-op invests in technology solutions to enhance customer service and ensure quick liquidation and distribution of estates. The Co-op’s track record of continuous improvement is a point of pride, and the organisation embraces each opportunity to expand and enhance its services for the benefit of its clients. The Co-op manages more than £2bn in estates each year, and has 600 staff in offices spread from Manchester to London, Bristol, Sheffield, and Stratford-upon-Avon. In addition to probate services and estate administration, Co-op Legal Services offers advice and assistance in family and employment law, will-writing, personal injury claims, and conveyancing. What most impressed the judging panel was the Co-op’s commitment to client care.

Without reservation, the judges present Co-op Legal Services with the 2019 award for Best Estate Administration and Probate Services Provider (UK).

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