Banque de Tunisie: Best Universal Bank Tunisia 2020


Founded in 1884, Banque de Tunisie (BT) is one of the oldest financial institutions in the country. Over the years, the bank has grown into a full-service financial institution, serving the needs of individuals, entrepreneurs, and corporate clients. BT customers can seek assistance or access accounts via a network of 126 branches and 200 ATMs across Tunisia, or through a multi-access platform for mobile, web and SMS. Banque de Tunisie has developed a dizzying array of financial products and services, including current and savings accounts, mixed mutual funds, credit cards, loans, and insurance solutions. The bank offers a range of packages for individual clients that bundle products to maximise value creation and savings. It provides business clients with a suite of services designed for ease and efficiency, with payroll management, bill collection, credit lines, e-commerce support and more. And for those Tunisians living abroad, the bank has created a special package including fee-free foreign and inter-account transfers and secure account access via the digital BTNET platform. BTNET serves as an online gateway to the stock market, enabling clients to manage securities portfolios or engage in trading through a securely protected and convenient connection. The mid-sized bank has claimed more than a six percent share of the Tunisian market, and BT credits its success to a customer-centric focus and an on-point workforce. Over half of BT staff hold university degrees, and all undergo a year-long internal training programme to ensure the seamless adoption of company objectives. The judging panel unanimously selects Banque de Tunisie as the 2020 winner of the Best Universal Bank (Tunisia) award.