Simba Group: Best Customer Satisfaction Nigeria 2015


Integrity, fairness, and meticulous attention to detail have served the Simba Group of companies well during its 27 years as a driver of growth in Nigeria. A conglomerate present in the country’s most dynamic economic sectors, Simba Group is comprised of seven companies that share a simple, yet effective, corporate vision: providing the customer with unparalleled satisfaction.

By placing the customer at the heart of its many operations, Simba Group has managed to attain that rarest of corporate accomplishments: to equate the brand name to a generalised awareness and sense of superior quality. The companies of the Simba Group work closely with their suppliers to ensure the consistent delivery of both products and services that meet – and exceed – the customers’ expectations.

Simba Group has businesses operating in a number of sectors critical to Nigeria’s sustained development: alternative energy, backup power supply systems, small-scale off-grid power generation, software technology solutions, networking and data transmission, ICT infrastructure development, and motor vehicles sales and servicing.

The company operates a network of eight branches, ensuring the availability of its products and services throughout Nigeria, including the remotest corners of the country.

The judges are impressed by the degree to which Simba Group has been able to permeate its exceptionally high standard of services throughout the expanding organisation. The group’s rapid growth has not resulted in a dilution of its commitment to customer satisfaction: if anything, that growth has encouraged management to not just maintain, but enhance its corporate policy centred on providing – unfailingly – affordable excellence. The judging panel extends its warm congratulations to Simba Group on its win of the 2015 Best Customer Satisfaction Award.