CheBanca!: Most Innovative Digital Smart Bank Italy

Marketing & Communications Director: Antonio Fratta Pasini

Italy’s CheBanca! leverages the power of technology to simplify its front office procedures and thus vastly improve the customer experience. Deploying data analytics, artificial intelligence, and robot advisory techniques, CheBanca! has managed to streamline both internal and external processes, saving on operational costs, slashing processing times, and improving the overall quality of its services.

Recognised in Italy and abroad for its innovative, if not revolutionary, approach to retail banking, CheBanca! – the human digital bank – has succeeded in preserving a personal touch. Though its back office operations are driven by marvels of technology, the bank’s customer-facing business is all about providing account holders with products and services tailored to meet their needs. In fact, thanks to its use of advanced analytics, CheBanca! is often able to anticipate customer needs and offer timely solutions.

CheBanca! has, in a way, reinvented the wheel and as such represents an interesting business case. The bank was designed from the ground up as a technology-driven financial services provider. CheBanca!’s operational structure is such that new IT developments can be easily incorporated in order for the bank to maintain its leading edge. CheBanca! was set up in 2008 and is part of Mediobanca, one of Italy’s largest financial groups.

The CFI.co judging panel notes that CheBanca! has ditched convention to embrace invention. It not merely pushed the envelope but did away with the container altogether and rewrote an entire business. Even more importantly, the bank has consistently registered solid growth and captured a significant share of the market. The judges are delighted to offer CheBanca! the 2018 Most Innovative Digital Smart Bank Italy Award.

marten

Recent Posts

Dubai World Trade Centre: Champion of Global Business and Trade Ecosystems EMEA 2025

For over four decades, Dubai World Trade Centre (DWTC) has been a cornerstone of Dubai’s…

1 week ago

Krungthai Bank PCL: Best Social Impact Bank Thailand 2025

Krungthai Bank PCL plays a pivotal role in driving sustainable economic and social development in…

2 weeks ago

Région Île-de-France: Best Green Bond Thought Leadership Team Global 2025 & Best in Class Bond Issuer Global 2025

Région Île-de-France demonstrates a steadfast commitment to sustainable finance, playing a pioneering and influential role…

1 month ago

Spectrum Asset Management: Excellence in Preferred Securities Portfolio Management Global 2025

Spectrum Asset Management is a leading institutional manager specialising in preferred and capital securities, with…

1 month ago

Moody’s Ratings: Best Credit Risk Analysis LATAM 2025

Moody’s Ratings is a globally recognised leader in credit ratings, research and risk analysis, with…

1 month ago

La Trobe Financial: Best Investment Management Team Australia 2025

La Trobe Financial has cemented its reputation as Australia’s premier alternative asset manager, demonstrating a…

2 months ago