{"id":8225,"date":"2020-10-01T08:30:49","date_gmt":"2020-10-01T07:30:49","guid":{"rendered":"https:\/\/cfi.co\/awards\/?p=8225"},"modified":"2021-02-10T13:35:15","modified_gmt":"2021-02-10T13:35:15","slug":"masthaven-bank-best-customer-centric-use-of-financial-technology-uk-2020","status":"publish","type":"post","link":"https:\/\/cfi.co\/awards\/europe\/2020\/masthaven-bank-best-customer-centric-use-of-financial-technology-uk-2020\/","title":{"rendered":"Masthaven Bank: Best Customer-Centric Use of Financial Technology UK 2020"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6848\" src=\"https:\/\/cfi.co\/awards\/wp-content\/uploads\/2019\/08\/Masthaven.jpg\" alt=\"Masthaven\" width=\"268\" height=\"161\" \/><\/p>\n<p style=\"text-align: justify;\">Digital advances have brought flexibility and customisation to banking. Masthaven Bank, founded in 2004, has harnessed those advances to deliver a suite of solutions marked by speed, convenience and security \u2014 without sacrificing the human connection and a personal touch. Customers can apply online \u2014 via an easy onboarding process \u2014 for fixed-term savings accounts, with custom-set maturity dates from six months to five years. The bank also works with brokers to offer first- and second-charge mortgages, bridging loans and development finance. In response to client demand during the pandemic, Masthaven announced a limited-edition range of fee-free remortgages, including first-charge residential two-year and five-year fixed remortgage products. It details its customer commitments in a charter that promises personalised, professional and timely responses to all requests. Masthaven team members listen to client concerns, and offer honest feedback as well as the expertise to resolve any pain points. The bank is fastidious in the protection of clients\u2019 personal information and forthright in the prevention of fraud and cybercrime. Masthaven pledges full transparency in its decision-making processes, and explains outcomes in straightforward terms. It seeks continuous improvement by soliciting customer feedback to drive development, and is quick to correct any oversight. At Masthaven Bank, customer service is personalised, and client funds are protected \u2014 guaranteed up to \u00a385,000 by the UK\u2019s Financial Services Compensation Scheme. The CFI.co judging panel presents Masthaven Bank, a repeat winner, with the 2020 award for Best Customer-Centric use of Financial Technology (UK).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital advances have brought flexibility and customisation to banking. Masthaven Bank, founded in 2004, has harnessed those advances to deliver a suite of solutions marked by speed, convenience and security<\/p>\n","protected":false},"author":1,"featured_media":6849,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[10,5,11,53,27],"tags":[58],"class_list":["post-8225","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","category-europe","category-finance","category-front","category-technology","tag-uk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Masthaven Bank: Best Customer-Centric Use of Financial Technology UK 2020 - CFI.co<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cfi.co\/awards\/europe\/2020\/masthaven-bank-best-customer-centric-use-of-financial-technology-uk-2020\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Masthaven Bank: Best Customer-Centric Use of Financial Technology UK 2020\" \/>\n<meta property=\"og:description\" content=\"Digital advances have brought flexibility and customisation to banking. Masthaven Bank, founded in 2004, has harnessed those advances to deliver a suite of solutions marked by speed, convenience and security\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cfi.co\/awards\/europe\/2020\/masthaven-bank-best-customer-centric-use-of-financial-technology-uk-2020\/\" \/>\n<meta property=\"og:site_name\" content=\"CFI.co\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CapitalFinanceInternational\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-01T07:30:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-10T13:35:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cfi.co\/awards\/wp-content\/uploads\/2019\/08\/MasthavenThumb.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"349\" \/>\n\t<meta property=\"og:image:height\" content=\"218\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"marten\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CFIMagazine\" \/>\n<meta name=\"twitter:site\" content=\"@CFIMagazine\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"marten\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cfi.co\/awards\/europe\/2020\/masthaven-bank-best-customer-centric-use-of-financial-technology-uk-2020\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cfi.co\/awards\/europe\/2020\/masthaven-bank-best-customer-centric-use-of-financial-technology-uk-2020\/\"},\"author\":{\"name\":\"marten\",\"@id\":\"https:\/\/cfi.co\/awards\/#\/schema\/person\/e3ad9b01223c3a8168d49fc9b884a909\"},\"headline\":\"Masthaven Bank: Best Customer-Centric Use of Financial Technology UK 2020\",\"datePublished\":\"2020-10-01T07:30:49+00:00\",\"dateModified\":\"2021-02-10T13:35:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/cfi.co\/awards\/europe\/2020\/masthaven-bank-best-customer-centric-use-of-financial-technology-uk-2020\/\"},\"wordCount\":248,\"image\":{\"@id\":\"https:\/\/cfi.co\/awards\/europe\/2020\/masthaven-bank-best-customer-centric-use-of-financial-technology-uk-2020\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cfi.co\/awards\/wp-content\/uploads\/2019\/08\/MasthavenThumb.jpg\",\"keywords\":[\"UK\"],\"articleSection\":[\"Banking\",\"Europe\",\"Finance\",\"FRONT\",\"Technology\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cfi.co\/awards\/europe\/2020\/masthaven-bank-best-customer-centric-use-of-financial-technology-uk-2020\/\",\"url\":\"https:\/\/cfi.co\/awards\/europe\/2020\/masthaven-bank-best-customer-centric-use-of-financial-technology-uk-2020\/\",\"name\":\"Masthaven Bank: Best Customer-Centric Use of Financial Technology UK 2020 - 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