{"id":463,"date":"2013-04-29T13:04:34","date_gmt":"2013-04-29T13:04:34","guid":{"rendered":"https:\/\/cfi.co\/awards\/?p=463"},"modified":"2020-05-15T14:13:38","modified_gmt":"2020-05-15T13:13:38","slug":"obsessing-about-client-satisfaction-kresta-laurel-our-winner-in-nigeria","status":"publish","type":"post","link":"https:\/\/cfi.co\/awards\/africa\/2013\/obsessing-about-client-satisfaction-kresta-laurel-our-winner-in-nigeria\/","title":{"rendered":"Obsessing about Client Satisfaction: Kresta Laurel, Our Winner in Nigeria"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-465\" src=\"https:\/\/cfi.co\/awards\/wp-content\/uploads\/2013\/04\/CustomerSatisfactionAwards2013.jpg\" alt=\"CustomerSatisfactionAwards2013\" width=\"160\" height=\"160\" srcset=\"https:\/\/cfi.co\/awards\/wp-content\/uploads\/2013\/04\/CustomerSatisfactionAwards2013.jpg 160w, https:\/\/cfi.co\/awards\/wp-content\/uploads\/2013\/04\/CustomerSatisfactionAwards2013-150x150.jpg 150w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/>Kresta Laurel Limited, the winner of CFI\u2019s Customer Satisfaction Award, Nigeria, 2013 started operations in 1990 and offers total engineering services in vertical and horizontal transportation systems (elevators, cranes hoists etc.), power systems and similar electro-mechanical equipment.<\/strong> The judging panel was impressed by the outstanding sales and after sales service offered at a company where customer expectations are exceeded routinely and word of mouth recommendations significantly boost business. KLL set out to deliver world class technical solutions in a market that had been dominated by foreign firms and multinationals and has done so very successfully. The panel commented that, \u2018Management is obsessively concerned with the realisation of the very highest levels of customer satisfaction and have a plan in place that delivers to international standards. Kresta Laurel has a roster of international affiliations \u2013 well-known brands that they work with very happily and on an exclusive basis in Nigeria.\u2019<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-464\" src=\"https:\/\/cfi.co\/awards\/wp-content\/uploads\/2013\/04\/kll.jpg\" alt=\"kll\" width=\"317\" height=\"75\" srcset=\"https:\/\/cfi.co\/awards\/wp-content\/uploads\/2013\/04\/kll.jpg 317w, https:\/\/cfi.co\/awards\/wp-content\/uploads\/2013\/04\/kll-300x71.jpg 300w\" sizes=\"auto, (max-width: 317px) 100vw, 317px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kresta Laurel Limited, the winner of CFI\u2019s Customer Satisfaction Award, Nigeria, 2013 started operations in 1990 and offers total engineering services in vertical and horizontal transportation systems (elevators, cranes hoists<\/p>\n","protected":false},"author":1,"featured_media":1988,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[4,14,28],"tags":[145],"class_list":["post-463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-africa","category-industries","category-manufacturing","tag-client-satisfaction"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v27.0) - 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