Armani Hotels & Resorts: Best Luxury Hotel Experience, Global

Our customer satisfaction award for hospitality in 2013 goes to Armani Hotels & Resorts. Giorgio Armani says that his named properties will, ‘Offer the same kind of welcome to guests as I would privately extend to my friends and family’.

The CFI.co Judging Panel was impressed – but not surprised – by the confidence of this brand. What has Armani learned during the hotel development process? Simply that, ‘Nothing is impossible’. Armani Hotels & Resorts management tells us that their guests are impressed by the real haute couture hospitality on offer.

The first property was built in Dubai, at the world’s tallest building, in partnership with Emaar, UAE. According to Anthony Saccon, Head of Hotels, ‘Two icons came together, made a promise and delivered’. Enough said.