XM: Best Customer Support Global 2023

Big, fair and human— that’s the XM motto. The investment firm was founded in 2009 and serves more than 10 million clients in 190 countries.

XM provides investors with the tools and knowledge to realise their financial goals. An XM trading account gives investors anytime, anywhere access to six asset classes, 10 trading platforms and over 1,000 instruments, including forex, CFDs, commodities, stocks, metals and energies. It affords all clients the same excellent level of service — regardless of their station or means. XM prioritises the human element that other online brokers often neglect and offers round-the-clock support in 30 languages. XM management conducts virtual meetings and visits 120 cities worldwide to connect with clients and partners on a face-to-face basis. The company’s exceptional support services contribute to a high level of client retention. XM aims to arm clients with the skills and insights to exploit opportunities and avoid pitfalls. In November 2022, XM opened its first ever educational centre in Johannesburg, South Africa, which will deliver weekly trading classes and Tradepedia certificate courses. The centre will complement the company’s ongoing educational programmes, including seminars led by internationally renowned mentors, daily live streams, video tutorials and a variety of additional multi-language instructional content. In October 2022, XM sponsored one of the largest blockchain events to date, with over 12,000 people in attendance at the venue and over 650,000 online.

The CFI.co judging panel presents repeat programme winner XM with the 2023 global award for Best Customer Support.