SegurCaixa Adeslas: Best Insurer Spain 2021

SegurCaixa Adeslas is a leading health insurer in Spain, where strict Covid measures have included a three-month national lockdown, border closures and other types of restrictions that have affected the daily activity of people and businesses. Despite the difficult year, SegurCaixa Adeslas has achieved superior growth +2,9 percent (vs +1,1% non-life insurance market) and new competencies. It has developed a robust digital platform known as Adeslas Salud y Bienestar and introduced tools so policyholders can manage their personal health programmes in a secure and convenient way. The digital health initiative has proven successful, and patients have expressed their confidence in the online support system. SegurCaixa Adeslas measures its success with a mix of customer satisfaction and business ambition — a mindset that has helped it to outperform average market growth and claim 30,4 percent of health insurance market share in 2020 (+6,2% vs 2019). There are 1,250 medical centres and 43,000 medical professionals in the SegurCaixa Adeslas network that, despite the fact that health policies do not explicitly cover pandemics, they have cared for more than 22,000 insured infected by Covid since the beginning of the pandemic. The company offers a wide range of non-life insurance products, with healthcare as its primary Line of Business and specialised offers for individuals, businesses and senior people, as well as home, motor, personal accident and funeral insurance. SegurCaixa Adeslas recognised that many people have been hard-hit in recent months and for this reason it reinforced the development of its MyBox product line, sold exclusively through the bancassurance channel, which offers 3 years without premium increases. This step forward also has other dimensions, such as the inclusion of service quality commitments and accompanying the client throughout the life cycle of the policy for a more satisfactory insurance experience. SegurCaixa Adeslas contributed €2.7m to the sector-sponsored solidarity fund to protect Spanish healthcare workers, and launched its own €160m liquidity fund for the medical staff and hospital providers in its network. The CFI.co judging panel presents SegurCaixa Adeslas, a repeat programme winner, with the 2021 award for Best Insurer (Spain).