Alleanza Assicurazioni: Best Insurance Solutions Provider Italy

Entering the hotly disputed Top 5 of insurance companies in Italy, Alleanza Assicurazioni has further improved its performance across the board, covering all key metrics. Last year, the company completed the digitisation of its vast distributor network, doubled its NPS (net promotors score) to 17.3%, and significantly increased customer satisfaction indices.

Alleanza Assicurazioni now prepares to introduce Smart Capital – a novel savings account that dovetails with other hybrid products offered by the insurer such as Valore Alleanza which was launched in April 2017 and has already attracted over 27,000 savers who deposited a total in excess of €600 million.

With over €35 billion of assets under management and around two million customers, Alleanza Assicurazioni has positioned itself in the market as the preferred assurer of the younger demographic. The company exudes a modern image which is complemented by a state-of-the-art IT backbone ensuring the smooth delivery of services and facilitating cross marketing efforts that allow customers to design tailor-made packages with both insurance and savings products.

Alleanza Assicurazioni is recognised for its early adoption of a workforce management platform that enables the company’s consultants to quickly respond to customer demand. The company also moved into the mobile internet universe with a fully digital and dematerialised cycle management of customers who may now complete nearly all transactions online via mobile devices. Already now, two out of every three customers transact their business with the insurer online.

The CFI.co judging panel commends Alleanza Assicurazioni on its remarkably consistent performance. The judges agree that the company’s determination to excel in customer service helps underwrite and sustain its corporate growth. The judging panel is pleased to offer Alleanza Assicurazioni the 2018 Best Insurance Solutions Provider Italy Award.