Categories: Customer Satisfaction

eDreams ODIGEO: Best Online Travel Partner Global 2019

Headquartered in balmy Barcelona, eDreams ODIGEO knows a thing or two about iconic travel destinations. The eDreams ODIGEO group is the World’s fifth-largest online travel company, encompassing five brands — Opodo, eDreams, Go Voyages, Travellink, and Liligo. The company was founded in 2000 with support from US and European venture capitalists, and has a global reach, with a market presence in 43 countries on five continents. eDreams ODIGEO served more than 18 million customers in 2018, pairing its passion for travel with the latest tech advances – including machine-based learning (MBL) – to deliver lightning-fast, personalised deals for travellers, and a booming eCommerce platform for its affiliates. The customer-centric company ensures that the more it grows, the better positioned it is to meet the needs of its expanding client base and affiliate network. The launch of new products, including a “Cancel for any Reason” option, underscores the company’s commitment to customer satisfaction. eDreams ODIGEO’s consistent growth dovetails with its continuous investments in technology — from the company’s tech team and infrastructure to its tech research and outreach programmes. The company sponsored a 24-hour “hackathon” last year, a competition where 100 IT developers in 15 collaborative environments hunkered down to brainstorm ideas, develop code, and beta-test solutions for tangible industry improvements. The CFI.co judging panel has followed eDreams ODIGEO’s trajectory for several years, and remains impressed with the company’s bold use of technology to deliver bespoke travel solutions and satisfy wanderlust. The judges are pleased to present eDreams ODIGEO with the 2019 award for Best Online Travel Partner – its fourth CFI.co win.

marten

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