Banca Widiba: Best Digital Bank Italy 2024

Banca Widiba has shown a strong commitment to excellence and customer satisfaction since its inception ten years ago. The bank manages over €10 bn in assets and serves 280,000 retail customers with a satisfaction rate of 4.85 out of 5. Banca Widiba is a 100 percent digital bank, offering a complete range of services through a seamless digital platform. This integration extends to 565 financial advisors across Italy, combining digital efficiency with personalised human interaction, earning the nickname “The Human Digital Bank.” The bank’s dedication to innovation is reflected in numerous awards. Banca Widiba excels in ESG initiatives, integrating sustainable practices across its operations. The bank prides itself on a diverse leadership team, with women comprising 80 percent of its senior directors. This commitment to diversity is supported by research with top universities like the Catholic University of Milan, focusing on gender diversity in financial advisory roles. The bank’s robust financial health is highlighted by a return on equity exceeding 30 percent, a cost-income ratio of 45 percent and a CET1 ratio double the regulatory minimum. Banca Widiba’s unique positioning within the historic Monte dei Paschi di Siena group enables it to leverage tradition with cutting-edge technology, ensuring it remains at the forefront of banking innovation. The bank’s approach to customer experience is pioneering, evidenced by its crowdsourced name “Widiba,” reflecting the ethos of engaging customers in meaningful dialogue. The judging Panel congratulates Banca Widiba on the 2024 award Best Digital Bank (Italy).